99x9 Terms and Conditions

99x9 is an online gaming and sports betting platform operated for users in Bangladesh. These terms and conditions ("Terms") form a legal agreement that applies to the use of the 99x9 platform (website, mobile version, and other related services).

The words "we", "our", or "99x9" used in this document refer to the organisation operating the platform. "You", "user", or "member" refers to any person registered on or accessing the platform.

We reserve the right to change or update these Terms at any time. If you continue to use the platform after any changes, you will automatically be considered to have agreed to the new terms.

2.1 Age Requirement

The 99x9 platform is for those aged 21 and above only. Persons under the age of 21 are strictly prohibited from opening an account or playing on this platform. We may request submission of necessary identification documents at any time for the purpose of age verification.

2.2 Registration Terms

• Each person may create only one account. Creating multiple accounts will be treated as fraudulent activity and all accounts will be closed.
• All information provided at the time of registration must be truthful, accurate, and complete.
• It is your responsibility to keep your account login details confidential. Sharing this information with anyone else is prohibited.
• Any unauthorised access to the account must be reported to our support team immediately.
• Operating an account under a false identity or in someone else's name is strictly prohibited.

2.3 Identity Verification (KYC)

We reserve the right to verify the identity of all members. As part of the verification process, you may be asked to submit a copy of your national identity card, passport, or driving licence. Withdrawals may be put on hold until verification is complete.

3.1 Account Security

It is your own responsibility to keep your account secure. Use a strong password and change it regularly. If you notice any suspicious activity, contact us immediately via our 24/7 live chat.

3.2 Right to Suspend or Close an Account

We reserve the right to temporarily suspend or permanently close any account without prior notice for any of the following reasons:

• Violation of any clause of these Terms
• Participation in fraudulent or deceptive activity
• Operating multiple accounts
• Misuse of the bonus system
• Suspicion of money laundering or illegal transactions
• Providing false information

3.3 Account Closure Request

If you wish to close your account yourself, please contact us via live chat or email. Before closing the account, make sure all pending bets are settled and any balance is withdrawn.

4.1 Deposit Methods and Limits

We accept the following payment methods:

• bKash
• Nagad
• Rocket
• Upay
• Bank Transfer

The minimum deposit amount for each method is ৳500. Deposits are generally credited to the account instantly.

4.2 Withdrawal Rules

• Minimum withdrawal amount: ৳1,000.
• Withdrawals are generally processed within 10 to 45 minutes.
• Withdrawal requests can only be made to the same payment method used for the deposit.
• Withdrawals may be delayed if identity verification has not been completed.
• Wagering requirements must be met before withdrawing bonus funds.

4.3 Transaction Verification

We reserve the right to verify unusual or suspicious transactions. This process may require submission of additional documents. If there is suspicion of illegal funds or money laundering, the relevant authorities may be notified.

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳15,000. For example: depositing ৳1,000 will give you a ৳1,000 bonus and your total balance will be ৳2,000. Depositing ৳32,000 or more will give you the maximum ৳15,000 bonus and your total balance will be ৳47,000.

5.2 Wagering Requirements

A 20x wagering requirement applies to the welcome bonus. This means you must place bets totalling 20 times the bonus amount before becoming eligible to withdraw. Example: for a ৳1,000 bonus, you must place a total of ৳20,000 (1,000 × 20) in bets.

5.3 General Terms for Bonus Use

• Each bonus offer may be used once only.
• There may be a specific time limit for meeting the bonus terms.
• Some games may not count towards the wagering calculation for bonuses.
• If any misuse of the bonus system is detected, the bonus and any associated winnings will be cancelled.
• We reserve the right to change or withdraw any promotion without prior notice.

5.4 VIP Cashback Program

The 99x9 VIP program has four tiers, each offering a weekly cashback benefit:

• Bronze: up to 0.2% weekly cashback
• Silver: up to 0.5% weekly cashback
• Gold: up to 0.8% weekly cashback
• Platinum: up to 1.0% weekly cashback

Members can advance to higher VIP tiers by staying regularly active on the platform. A member's activity and contribution are taken into account when determining the cashback amount.

6.1 Rules for Placing Bets

• A bet once confirmed cannot be changed or cancelled.
• We reserve the right to cancel bets that were processed incorrectly due to a technical error.
• Bets placed on clearly incorrect odds or lines will be considered void.
• Coordinated betting (arbitrage) from multiple accounts on the same event is strictly prohibited.

6.2 Event Cancellation or Postponement

If a sports event is cancelled or postponed indefinitely, all bets on that event will be declared void and the amount will be returned to the user's account. However, events that have already started and have progressed sufficiently within the scheduled time will be settled according to the applicable rules.

6.3 Results Settlement

All bet results will be settled on the basis of the official announcement by the relevant sporting body (such as: ICC, FIFA, BPL committee). In case of any dispute regarding results, the decision of our settlement department will be considered final.

The following activities are strictly prohibited on the platform:

• Operating an account using someone else's identity
• Operating multiple accounts by the same person or household
• Bonus abuse or bonus manipulation
• Using any software, bot, or automation tool to play games or place bets
• Exploiting any technical error or vulnerability of the platform
• Threatening, harassing, or misconduct towards other members
• Using the platform for money laundering or illegal purposes
• Participating in match fixing or sports manipulation

8.1 Data Collection and Use

We use your personal information only for the purposes of providing services, verifying identity, and fulfilling legal obligations. We do not sell your information to third parties. To read our full privacy policy, visit the Privacy Policy page.

8.2 Cookies

Our website uses cookies. Cookies help improve the user experience and ensure the functionality of the platform. By using the site, you consent to the use of necessary cookies.

8.3 Data Security

Our platform uses SSL encryption technology to keep all data and financial transactions secure. We are committed to operating a safe and reliable platform and follow modern data security standards.

9.1 Self-Restriction Options

Members may request that the following restrictions be placed on their account:

• Setting daily, weekly, or monthly deposit limits
• Temporary break or cooling-off period
• Permanent self-exclusion

To use this option, contact us via our 24/7 live chat or email.

9.2 Responsible Gaming Guidelines

• Gaming is a form of entertainment — do not treat it as a source of income.
• Do not place more bets in an attempt to recover money you have lost.
• Only bet an amount that, if lost, will not cause financial hardship.
• Monitor your gaming time regularly.
• Seek professional help if needed.

9.3 Protection of Minors

This platform is for those aged 21 and above only. Use parental control software to prevent minors in your household from accessing this site, and keep your login details secure. To learn more about responsible gaming, read our Responsible Gaming page.

All content on the 99x9 platform — logos, trademarks, text, graphics, software, designs, and other elements — is protected under the intellectual property rights of us or our licensors. Reproducing, distributing, publishing, or otherwise using any part of this content without prior written permission is prohibited.

Game software and content are the property of third-party game providers (such as: Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming) and are protected under their own licences and intellectual property rights.

11.1 Service Availability

We strive to operate the platform without interruption. However, the service may be temporarily disrupted due to maintenance, technical issues, network failure, or other reasons. We will not be held liable for any loss or forfeited bets in such circumstances.

11.2 Third-Party Services

Our platform uses third-party game providers and payment services. Our liability for any issues or disruptions with these third-party services is limited. Use of third-party services is subject to the respective provider's own terms and conditions.

11.3 User Responsibility

You are solely responsible for all activities conducted from your account. You will be held liable for any loss or legal complications arising from allowing anyone else to use your account.

12.1 Complaint Submission Process

If you have a complaint about any matter, please first contact us via our 24/7 live chat or by email at [email protected]. Our support team will try to resolve your issue as quickly as possible.

12.2 Final Decision

In the case of each dispute, the decision of our management department will be considered final, unless both parties agree otherwise. Providing relevant information, screenshots, and details of the time when submitting a complaint will help achieve a faster resolution.

99x9 reserves the right to change, amend, or update these rules and terms and conditions at any time. For significant changes, a notification will be displayed on the platform or you may be informed via your registered email.

Amended terms will take effect as soon as they are published on the website. If you continue to use the platform after changes have been made, you will be considered to have agreed to the new terms. It is your responsibility to visit this page regularly to stay informed about the latest terms and conditions.