99x9 Privacy Policy
Your personal information is of the highest importance to us. Read this policy to learn in detail how 99x9 collects, uses, and protects your data.
Introduction and Purpose
99x9 ("we", "our", "platform") provides a trusted online gaming experience for sports fans and casino enthusiasts in Bangladesh. Our privacy policy tells you what kinds of information we collect, why we collect it, how we use it, and what your rights are.
This privacy policy applies to the 99x9 website, mobile platform, and all related services. By using our services, you are consenting to the data processing practices described in this policy.
Our platform is for individuals aged 21 and above only. We do not knowingly collect information from minors.
Information We Collect
99x9 collects only the information necessary to provide our services, ensure security, and improve your experience. The various categories of information we collect are described below.
2.1 Registration and Identity Information
When creating an account, we collect the following information:
- Full name and username
- Date of birth (for age verification)
- Email address
- Mobile number
- Residential address within Bangladesh
- National ID card or passport number (for identity verification)
2.2 Financial Information
Information we use for processing transactions:
- bKash, Nagad, Rocket, Upay account numbers
- Bank account details (where applicable)
- Deposit and withdrawal transaction history
- Betting history and winning records
We never store full bank card numbers, CVV codes, or other sensitive card details.
2.3 Technical and Usage Information
Our platform automatically collects the following information:
- IP address and device identity
- Browser type, operating system, and language preference
- Login time and session duration
- Page visits, clicks, and navigation data
- Cookie and web beacon information
2.4 Communication Information
When you contact our support team via live chat or email, a record of that conversation is retained. This helps us improve our service quality and provide the right solution to your issue.
Purpose of Data Use
99x9 uses the collected information for the following legitimate purposes:
3.1 Account Management and Service Delivery
- Creating, verifying, and managing your account
- Processing deposit and withdrawal transactions
- Providing bonuses, promotions, and VIP rewards
- Managing gaming sessions
3.2 Security and Fraud Prevention
- Protecting accounts and preventing unauthorized access
- Monitoring suspicious transactions and unusual activity
- Taking steps to prevent money laundering and fraud
- Verifying user age and confirming identity
3.3 Service Improvement and Personalization
- Providing game recommendations based on your preferences
- Improving platform functionality and usability
- Identifying and resolving technical issues
- Analyzing user experience
3.4 Communication and Support
- Sending important account-related notifications
- Transaction confirmation messages
- Providing information on responsible gaming
- Promotional communications based on your consent
Data Storage and Security
99x9 applies the highest technical and organizational measures to protect your personal information.
4.1 Security Measures
- SSL Encryption: All data transmitted on our platform is encrypted using SSL/TLS technology.
- Firewall Protection: Advanced firewalls and intrusion detection systems remain active at all times.
- Access Control: Only authorized staff can access the information required for their role.
- Regular Audits: Routine system audits are conducted to identify security vulnerabilities.
4.2 Data Retention Period
We retain your information only for as long as necessary:
- Active account data — for the full duration that the account remains active
- Transaction data after account closure — minimum 5 years (as required by legal obligations)
- Communication records — 2 years from the date of service
- Technical log data — maximum 1 year
4.3 Response to a Data Breach
If a data security breach occurs, we will notify affected users as soon as possible and take the necessary protective measures.
Sharing Information with Third Parties
99x9 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
5.1 Service Provider Partners
Necessary information is shared with trusted technology and payment partners who assist in operating our platform. They work under our instructions and have no right to use your information independently.
5.2 Legal Obligations
In the case of a court order, government directive, or legal obligation, we may be required to provide relevant information to the appropriate authorities. In such cases, we will provide only the minimum information required.
5.3 With Your Consent
Outside of the situations described above, we will not disclose your personal information to any third party without your explicit consent.
5.4 Limited Information with Game Providers
To ensure gameplay, our game providers including Pragmatic Play, Evolution Gaming, and Spribe may receive session-related technical information. In these cases, your personal identity information is kept separate.
Cookies and Tracking Technology
The 99x9 platform uses cookies and similar technologies to improve your experience.
6.1 Types of Cookies
- Essential Cookies: Essential for managing login sessions and security. These cannot be disabled.
- Functional Cookies: Remember your language, game preferences, and other settings.
- Analytics Cookies: Used to monitor and improve platform usage.
- Performance Cookies: Used to identify page loading speed and technical errors.
6.2 Cookie Control
You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some platform features to not work properly.
Your Rights
You have the following rights regarding your personal information. Contact our support team to exercise these rights.
7.1 Right to Access
You have every right to know what information we hold about you. Upon request, we will provide you with a copy of the stored information.
7.2 Right to Rectification
If your information is incorrect or incomplete, you have the right to request a correction. This can be done directly through account settings or via our support team.
7.3 Right to Erasure
In certain circumstances, you may request deletion of your personal information. However, some information required to meet legal obligations may need to be retained for a set period.
7.4 Right to Object to Processing
You may object to marketing communications or certain types of data processing. To opt out of marketing messages, use the unsubscribe option in the email or contact our support team.
7.5 Right to Data Portability
You have the right to receive your information in a common, machine-readable format. Processing this request may generally take up to 30 business days.
Minor Protection Policy
99x9 is for individuals aged 21 and above only. We do not intentionally collect any personal information from those under 21.
An age verification process is in place during registration. If any user provides a false age, their account will be closed immediately and the matter of refunding any deposited funds will be reviewed separately.
If you believe a minor has registered on our platform, please contact [email protected] immediately.
Policy Changes and Updates
99x9 may update this privacy policy from time to time due to changes in services, the introduction of new technology, or legal obligations.
For significant changes, we will send a notification to your registered email and update the "Last Updated" date on this page.
Continued use of the platform after an update will be considered consent to the new policy. We therefore recommend reviewing this page regularly.
Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. Our support team is available 24/7 in Bengali to assist you.
24/7 support available in Bengali — log in to the platform and start a live chat.
[email protected]
Information requests sent by email are generally responded to within 30 business days.
Privacy-related complaints can also be sent directly using the contact information on the About Us page.